ALJAWDAH offers a 5-year electric warranty on AOTC-branded electric water heaters, covering any internal sheath erosion based on the serial number and date of purchase.
The factory is legally responsible for repairing or replacing defective parts only, as needed. ALJAWDAH is not liable for any personal injury, loss, or property damage resulting from improper use of the unit.
The warranty is valid only if the unit is used and maintained according to the official Operation and Maintenance Manual and the conditions below:
Proper Installation & Operation
The water heater must be installed and operated by a qualified technician in accordance with the official manual.
Misuse, incorrect voltage, or improper directional setup will void the warranty.
Serial Number & Warranty Card
The original serial number must be intact and readable.
The warranty card must be properly filled out, signed, and stamped by the authorized seller at the time of purchase.
Water Quality Requirements
The use of high-salinity or untreated water can damage the unit.
Any such damage resulting from poor water quality will not be covered unless the unit was treated as instructed in the manual.
Tampering or Unauthorized Repairs
Any tampering, alteration, or unauthorized repair to the heater will void the warranty.
This warranty does not cover:
Damages caused by mishandling, negligence, or external causes
Units installed without following the manufacturer’s instructions
Any heater sold or transferred without a valid, completed warranty card
Al-Jawdah Electric Water Heaters, part of the Abdul Rahman and Abdul Karim Saleh Omran Trade and Industry Group, is a leading name in the heater industry across the Kingdom of Saudi Arabia and the Middle East. Located in Riyadh’s Second Industrial City.
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سخانات المياه الكهربائية “الجودة”، التابعة لمجموعة عبد الرحمن وعبد الكريم صالح عمران للتجارة والصناعة، هي اسم رائد في صناعة السخانات في المملكة العربية السعودية والشرق الأوسط. تقع في المدينة الصناعية الثانية بالرياض.
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